Legal — Terms & Notices
Important legal information about using Cheerdeals in Australia, including consumer rights, cancellations and dispute options.
Effective date: 1 January 2026. Applicable in Australia (ACL compliance).
Scope & Definitions
This page sets out the terms that govern your use of cheerdeals.online and our services (the "Services"). "We", "us", "Cheerdeals" refers to Cheerdeals trading in Australia. Consumers have rights under the Australian Consumer Law (ACL) which are not limited by these terms.
- Services: wedding planning guidance, vendor introductions, venue coordination.
- Consumer: an individual acquiring Services otherwise than in trade or business.
Australian Consumer Law (ACL) — Key points
Clients engaged in Australia retain statutory rights under the ACL. Our obligations are in addition to those rights.
Cancellations & Refunds
Our refund and cancellation approach is designed to be clear and fair. The table below summarises typical outcomes — specific terms are set in your booking agreement.
| Scenario | Typical outcome | Notes |
|---|---|---|
| Service cancellation by client (≥14 days) | Full refund less non-recoverable third-party costs | We will advise supplier fees and apply fair deductions |
| Cancellation within 14 days | Partial refund depending on work completed | May incur up to 50% fee for timing and supplier commitments |
| Supplier cancellation | Full refund or alternative supplier offered | We assist with replacement options |
| Change requests | Subject to availability; fees may apply | We confirm changes in writing |
If you believe a refund is due under ACL, contact our team promptly with supporting details.
Complaints & Dispute Resolution
We aim to resolve concerns promptly. Steps:
- Contact our support team at Cheerdeals@outlook.com or call +61 783-95-61.
- We will acknowledge within 5 business days and propose a resolution timeframe.
- If unresolved, consumers can escalate to the relevant State/Territory Fair Trading office or the ACCC for guidance on ACL issues.
External escalation options (non-exhaustive):
- Australian Competition & Consumer Commission (ACCC) — accc.gov.au
- State Fair Trading offices — e.g., Consumer Affairs Victoria
Quick links
Intellectual Property & Content
All content on cheerdeals.online, including text, images, logos and design, is owned or licensed by Cheerdeals. You may view and print content for personal use only. Reproduction, distribution or commercial use without permission is prohibited.
If you believe your copyright has been infringed, contact us with details, and we will respond in accordance with the Copyright Act 1968 (Cth).
Report an issueWe retain records necessary for service provision and legal compliance. See Privacy Policy for retention periods and rights to access or correct personal information.
Contact for Legal & Compliance
If you need to contact our legal or compliance team, please use the details below. For urgent ACL issues call +61 783-95-61.
- Email: legal@cheerdeals.online
- Phone: +61 783-95-61
- Address: 18 Rowan Avenue, Fitzroy VIC 3065, Australia
We aim to respond to legal enquiries within 10 business days. For consumer disputes follow the steps in the dispute resolution section.
Accessibility
We strive to make our content accessible. If you have difficulty accessing material on this site, contact us and we will provide an accessible alternative.
Contact accessibility supportChanges to these terms
We may update these legal terms. Material changes will be notified on the site and, where appropriate, via email to account holders.
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